Hi John! Thank you for your detailed feedback. We sincerely appreciate it and apologize for any inconvenience this may have caused. We have reached out to you via email, so kindly check your inbox at your earliest convenience. We look forward to assisting you in resolving this matter.
- Your friends at WaterGuru
Hi James! Thank you so much for your amazing 5-star review! 🌊 We're thrilled to hear that you're enjoying the WaterGuru SENSE S2 and finding it helpful for monitoring your pool. Your satisfaction is our top priority, and it’s fantastic to know we’re making pool care simpler for you. If you have any questions or need assistance, don’t hesitate to reach out. Keep enjoying your pristine pool!
- Your friends at WaterGuru
Hi Oliver! Thank you for the wonderful 5-star review! 🌟 We’re delighted to hear that you found the WaterGuru SENSE S2 easy to set up and helpful for your pool maintenance journey. If you ever have any questions or need assistance, don't hesitate to reach out. Enjoy your pool monitoring experience!
-Your friends at WaterGuru
“This is the second SENSE monitor I have received. The first failed after a month and a half of use. The device failed because it would not detect water flow which requires you to remove the batteries to reboot it and then hope it measures correctly if at all again.
I find that the device is reasonably accurate in terms of pH and chlorine levels. All other test results never line up with the Taylor test kit results done by me and also the local pool store. The alkalinity, stabilizer and calcium levels always differ from the manual test kit by wide margins.
I cannot recommend this as it is more trouble than it’s worth.”
“When it works. it is a great little service... but I've already had to RMA two of these units due them dying after a few months of service. Customer support is confident that this most recent replacement will last longer than the 3 mos of the other two, but only time will tell.”
Hi Chris,
Thank you for your honest review. We’re glad to hear that when the WaterGuru SENSE S2 works, it provides great service, but we’re truly sorry that you've had to experience issues with multiple units. Our goal is to create reliable products that enhance your pool experience.
We appreciate your patience as we work through this with you. Please keep an eye on your inbox, as we have reached out to offer further assistance. We’re here to help ensure that your next unit exceeds your expectations.
Best regards,
Your friends at WaterGuru
Dear Mitch,
Thank you for your amazing 5-star review! We’re so pleased to hear that the WaterGuru SENSE S2 has simplified your pool care routine. Our goal is to make maintaining your pool as effortless as possible, and it’s fantastic to know that you’re enjoying the benefits of the monitor.
If you have any questions or need any support, feel free to reach out anytime. We're here to help!
Happy swimming!
Warm regards,
Your friends at WaterGuru
“The unit itself is great and makes keeping your pool balanced a piece of cake. But their customer service is even better. They’re always available to help troubleshoot if you run into an issue and ensure you’re able to use your sense effectively.”
Dear Adrianna,
Thank you so much for your amazing 5-star review! We're thrilled to hear that the WaterGuru SENSE S2 is making pool maintenance a breeze for you. Our team takes great pride in providing top-notch customer service, and it's wonderful to know that you found our support helpful in troubleshooting.
If you ever have any further questions or need assistance, please don’t hesitate to reach out. We're always here to ensure your pool experience is the best it can be!
Happy swimming!
Warm regards,
Your friends at WaterGuru
Dear Steve,
Thank you for your fantastic 5-star review! We're so glad to hear that your experience with our customer service was positive and that you received the new S2 replacement. It's our priority to ensure you have the best monitoring experience for your pool, and we’re thrilled the S2 is meeting your needs!
If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re always here for you!
Happy swimming!
Warm regards,
Your friends at WaterGuru
