TBR Reviews

2.2 Rating 417 Reviews

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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“Beautiful lazy Susan but took a little over 4 weeks to arrive.”

Helpful Report

Posted 9 years ago

“When I ordered the Reclaimed Barrel Tablet & Cookbook Stand on December 5th, I was told delivery could not be guaranteed by Christmas. Fine, I thought, a week later or so would be fine.To make a long story short, the item did not arrive until the middle of January - we're talking five or six weeks here. I should have been informed that the delivery would take that long.To paraphrase a line from one of my favorite movies: "How extravagant you are throwing away customers that way; some day they may be scarce."”

Helpful Report

Posted 9 years ago

“I bought this as a gift. When I first placed the order via phone, the customer service person could not find the matching glasses. Next time around to place the order, difficulty when getting order shipped to my business address and not home. Overall, okay service. I will admit that the items were well packed and the box properly affixed with a "fragile" stamp. Thank you.”

Helpful Report

Posted 9 years ago

“It took a long time for delivery. I can only hope that it will work better than the delivery performance”

Helpful Report

Posted 9 years ago

“Unit great so far but only had it a few days. While delivery men we certainly nice they did little more then dump, pull off some packing and go. Told me all I had to do was wait 48 hours and plug it in. Not so! Unit would not work. After spending a good amount of time rechecking my power source finally realized power cord was not plugged into the unit itself. Had to remove the back grate to plug in in. Really wish I had never tipped the guys.”

Helpful Report

Posted 9 years ago

“Once I received the product it was of good quality and what I anticipated. However, this was a Christmas gift and ordered for guaranteed delivery before Christmas. I called 3 times to check on the product. The 3rd call was 2 days prior to Christmas and I was told the product was on its way and guaranteed (once again). The product did not arrive for Christmas. Three days past Christmas I received a UPS shipping code for delivery which arrived on Dec. 30. I am to receive a $25 credit to my statement for this inconvenience. However, I was very unimpressed with the customer service.”

Helpful Report

Posted 10 years ago

“Ordered my cooler and it took over 3 weeks to receive. Tried to contact company but could never get an answer from anyone and most of the time you couldnt reach anyone to help. If finally arrived after sending threatening letters to cancel my order.”

Helpful Report

Posted 10 years ago

“The boxes the pieces came in looked like they had been thrown around ,rips on the packages .It was embarrassing to watch our Daughter open the box the other boxes (with stand and opener came in ) and see the 2 beaten up boxes inside. Got one wine opener from Frontgate , Was packaged beautifully in a classy box . When its put together hope it works?Quality control needs to follow up on this .”

Helpful Report

Posted 10 years ago