TBR Reviews

2.2 Rating 417 Reviews

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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“Unit delivered 4-10-15. Noticed top temp control had a huge variance from setting to actual. Set for 41, unit goes down to 37, then up to 69,then down to 50 and then back to 41. Called customer service, they were too busy to talk to me and told me someone would get back to me. Four days later, I called again and was disconnected. Called back and was told the pro on "big" units would have to call me back.....still waiting. I have ordered 4 wine coolers from the Wine Enthusiast and would hope for better customer service. That other-brand wine cooler is looking better and better!”

Helpful Report

Posted 11 years ago

“The delivery was a week late. It sat in Dallas for over a week. I had to threaten canceling the order just to get delivery accelerated. Totally ruined how good the product is. I would recommend but with a caveat on delivery.”

Helpful Report

Posted 11 years ago

“Delivery was 2 months after ordering due to back-order.”

Helpful Report

Posted 11 years ago

“The product was fine once it finally arrived. It was shipped to the wrong place the first time and arrived at the correct place broken in half. Then they sent it to the wrong place again. Because this was a gift, it made it a very time consuming and disappointing experience. Thankfully, another gift I ordered went seamlessly. The product is great... it was just way too difficult to complete delivery.”

Helpful Report

Posted 11 years ago

“After waiting over 2 months we finally recieved the cooler. We had to do all of the follow up ourselves- I made multiple calls to WE customer service and they never returned my calls. I was finally able to get the shipping company on the phone to send it up from Seattle- it sat in Seattle for over a month. white Glove service? They know 0 about the product and only bring it into your house and plug it in. They don't even level it. Bottom line: BAD CUSTOMER SERVICE- White Glove isn't worht it.”

Helpful Report

Posted 11 years ago

“Slow to arrive”

Helpful Report

Posted 11 years ago

“Slow to arrive”

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Posted 11 years ago

“WE screwed up the order the first time, sent the wrong thing. Second order was the storage unit but it had no screws to put it together with. Finally shipped screws to assemble it. Assured me it would be expedited shipping, it wasn't. This whole experience has really raised questions if I should do anymore business with WE. Lack of attention to detail and nothing has been done to make up for the second mistake. No real customer service or care.”

Helpful Report

Posted 11 years ago