Wine Enthusiast Reviews

Name: Wine Enthusiast
Address: 200 Summit Lake Drive, 4th Floor, Valhalla, New York
Rating: 3.69

3.7 Rating 143 Reviews

62 %

of reviewers recommend Wine Enthusiast

3.7

Based on 143 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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Wine Enthusiast 5 star review on 5th September 2026

293

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s difficult to review something you still haven’t received. Your delivery company doesn’t deliver on weekends or evenings. After confirming the requested delivery window on 3 separate occasions, they announced a delivery window that wouldn’t work and further delayed delivery by two more weeks. We bought this over a month ago.”

Helpful Report

Posted 1 week ago

We are deeply sorry for the long wait and the frustrating scheduling conflicts with our delivery partner. A representative from our Delivery Support team will be reaching out to you directly to help coordinate a timeframe that works for your schedule. Thank you for choosing Wine Enthusiast! Sincerely, Reds (Customer Care Specialist)

Posted 6 days ago

“Bought an under counter wine fridge for $1600+ and it came without the glass shelves advertised in the product specs and the hole was drilled too big on one of the doors so the screw that goes through the door to the handle is rendered non functional. I have been trying to reach out to WE for a week now, with a one sentence response that simply stated you were out of the glass shelves and didn't even address the hole drilled too large. No estimated time to receive the shleves, no information, no apology for the inconvenience on an appliance that costs as much as a mortgage payment. Thanks Wine Enthusiast, your customer service is awful and your false advertising is unethical.”

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Posted 1 week ago

We are so sorry for the missing shelves, the defective door handle, and the unacceptable lack of communication regarding your order. You deserve much better service for your investment, and a member from our Technical Product Support team will be reaching out to you directly to address both issues and make this right. Thank you for choosing Wine Enthusiast. Sincerely, Reds (Customer Care Specialist)

Posted 6 days ago

“Exactly as advertised and excellent value!”

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Posted 1 week ago

“the customer service was exceptional!!!”

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Posted 2 weeks ago

We are deeply sorry for the unexpected shipping delay and the frustration this has caused, Chris. We understand how important that delivery date was for you, and a representative from our Delivery Support team will be reaching out to you directly with an updated status on your order. Thank you for your patience, and for choosing Wine Enthusiast. Sincerely, Reds (Customer Care Specialist)

Posted 2 weeks ago

“Had to return the 1st wine fridge due to excessive condensation causing water to pool on the floor underneath the unit. I will add, however, that customer service was very responsive & agreed to send me a new unit.”

Helpful Report

Posted 2 weeks ago

Hi Louise, We appreciate you sharing your experience and are glad our Customer Care team was able to quickly send a replacement. We apologize for the trouble with that initial fridge and hope your new unit is working perfectly. Cheers! Reds (Customer Care Specialist)

Posted 2 weeks ago

“I really would have liked to give a 5 star but... 1) This fairly expensive wine fridge was dropped at my house on Froday 2) After waiting 48 to plug it in I noticed that the door cannot be closed. 3) Ifilled the first report on a Sunday expecting a reply by Monday; nothing. 4) I called customer support a few times, stayed on hold for about 30 minutes but no one picked up. 5) On Tuesday I called sales (just so someone would pick up), the agent sent an urgent report to support but no one followed up. 6) On Wednesday I texted, called again, nothing. 7) On Thursday I called sales again and got to talk to Ryan. I wished I got him on the first day. Gave a temporary workaround while a new part is shipped from France. So that's about the service. But the fridge itself, EutoCave, that a big part of their marketing is about their quality; how come they shipped it without checking if the door could be closed? Fridges tend to not like to operate with an open door 😀”

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Posted 2 weeks ago

“I am writing to express how pleased I am with your company. You truly stand behind your products and ensure customer satisfaction. After I received a faulty unit, your team honored your promise and resolved the problem quickly. The replacement product has been absolutely fantastic. Thank you so much for the excellent service. You have earned a lifetime customer. Best regards, Julie”

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Posted 1 month ago

“The product itself, the Classic 80, seems to be good value so far. The product took 10 days just to get to the distribution location so be careful about putting too much value in the general WE "...24-48 hours" message. The delivery company, Metro Warehouse and Delivery, did a good job so also be wary of their reviews. I tracked the product the whole way and contacted their customer service department twice. No problems with delivery. The product definitely can't handle 80 bottles across a diverse set of bottle types but I am not sure any of the low to medium priced wine storage products can. I would estimate this can help 60 bottles on average. I would buy again but don't plan on getting the product for 3-4 weeks.”

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Posted 1 month ago

“units installed and after 1 week still draining over 1.5 gallons of water a day. this new design that requires a drain like is not good. i am working with the manufacture now yet might be a bad unit. i paid $500.00 to have professionaly installed and if unit is bad i have to pay again with no refund for install- bad deal !!”

Helpful Report

Posted 1 month ago

“Delivery people did not install unit. Unit was defective - made a ton of noise. Wine Enthusiast would not acknowledge the issue until I flagged to BBB and threatened small claims action. They replaced with a new unit, with the condition that the new unit would not be returnable for noise issues. Thankfully, the new unit is not defective - it is much quieter than the first unit that they installed. But I did have to pay several hundred dollars for repaneling, etc. I would not recommend buying on WE. I would buy on facebook marketplace where you can see firsthand if the unit works.”

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Posted 1 month ago

“This was a gift for puzzle and wine loving friends. They were thrilled with it and couldn’t believe what a perfect gift it was. Great quality on top of everything else.”

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Posted 1 month ago

“We purchased a glass front under counter wine refrigerator for our kitchen three years ago. Aside from the fact that one of the shelves keeps coming apart from the rolling track, we were pretty much satisfied with the unit. Late one night we saw the glass on the front of the unit was completely cracked/shattered yet still in the frame. When i called WE about it, they said it could have been damaged some time earlier and the glass just got to cracking at that time. We have a cellar as well as three other glass front wine refrigerators, two of them are more than a decade old, and we've never had a glass issue before. With no warranty left on the unit, I ordered a replacement door at a cost of $195. But if I thought that price was high, imagine my shock at the shipping cost: $250! I was told it had to be shipped by trucking company, no UPS or FedEx allowed because of risk of glass damage in transit. Left with no other choice I ordered and paid. More than two and-a-half weeks later they finally deliver the WRONG DOOR! Nobody in customer service was trying to help me so I LinkedIn messaged a WE executive who did reply that same day he'd look in to it. Sure enough, i was contacted by someone who said they would take care of it. Another 10 days later, I finally received the correct door. All the time, the unit was turned off and bottles stored elsewhere. Now, two reasons why i will avoid ever shopping at WE again: 1. nobody there gave one toot about the costs, delays and errors in this order, almost as if it was just another day at the office. There was zero customer care offered by WE. Was I offered any kind of refund on the door or shipping? NO! Was I offered some kind of WE gift certificate for future purchases just to keep my business? NO! I also own a 260 bottle WE wine frig which is on it's third power board in 10 years. I can honestly say their products are not very high quality. 2. The reason they may be incurring high incidents of damage when shipping the glass doors is because they are not well wrapped or protected. The absolute bare minimum of foam board (maybe 1/4" thick! see pic) is all that keeps it apart from the small, tight cardboard box in which it is packed. If WE endeavored to properly pack the doors, they and the customers would save a small fortune in shipping costs, but that does not seem to be their priority, just make the customer pay for it. I bought a cellar unit from IWA that arrived on time but with a damaged solid door & lock. They apologized, immediately shipped a whole new door and issued me a three-figure store credit as a token of their appreciation of my patience and business. Where would you rather spend your hard-earned money?”

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Posted 1 month ago

“They were very communicative about my replacement and customer service was very kind. I HIGHLY recommend this company!!! 🩷🩷”

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Posted 1 month ago

“Love your products and the customer service is unmatched.”

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Posted 1 month ago

“I have yet to experience the product. It was purchased about 4 weeks ago and it has yet to be delivered.”

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Posted 1 month ago

“Quick shipping, packaged well. Product works as advertised. When I thought I had an issue (I did not). Wine enthusiast responded quickly and positively.”

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Posted 1 month ago

“I have ordered a foil wine cutter. TWICE!! Had it sent to my friend and he has NEVER received either one of them!! 🤨🤨🤨”

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Posted 1 month ago

“Work great and delivered ahead of schedule”

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Posted 1 month ago

“Delivery by David and John, With AM Trucking, was very well handled. Wine Enthusiast flew the truck delivery team from Chicago to deliver the EuroCave cellar. They called to request approval to deliver one day early. Impressive!”

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Posted 1 month ago

“Terrible. I bought a beverage station 5 years ago. The pcb board was bad. Tried to order it only to be told it is no longer available. Terrible that you don’t support your products”

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Posted 1 month ago

Wine Enthusiast is rated 3.7 based on 143 reviews