Wine Enthusiast Reviews

Name: Wine Enthusiast
Address: 200 Summit Lake Drive, 4th Floor, Valhalla, New York
Rating: 3.69

3.7 Rating 143 Reviews

62 %

of reviewers recommend Wine Enthusiast

3.7

Based on 143 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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Wine Enthusiast 5 star review on 5th September 2026

293

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s difficult to review something you still haven’t received. Your delivery company doesn’t deliver on weekends or evenings. After confirming the requested delivery window on 3 separate occasions, they announced a delivery window that wouldn’t work and further delayed delivery by two more weeks. We bought this over a month ago.”

Helpful Report

Posted 1 week ago

We are deeply sorry for the long wait and the frustrating scheduling conflicts with our delivery partner. A representative from our Delivery Support team will be reaching out to you directly to help coordinate a timeframe that works for your schedule. Thank you for choosing Wine Enthusiast! Sincerely, Reds (Customer Care Specialist)

Posted 6 days ago

“Bought an under counter wine fridge for $1600+ and it came without the glass shelves advertised in the product specs and the hole was drilled too big on one of the doors so the screw that goes through the door to the handle is rendered non functional. I have been trying to reach out to WE for a week now, with a one sentence response that simply stated you were out of the glass shelves and didn't even address the hole drilled too large. No estimated time to receive the shleves, no information, no apology for the inconvenience on an appliance that costs as much as a mortgage payment. Thanks Wine Enthusiast, your customer service is awful and your false advertising is unethical.”

Helpful Report

Posted 1 week ago

We are so sorry for the missing shelves, the defective door handle, and the unacceptable lack of communication regarding your order. You deserve much better service for your investment, and a member from our Technical Product Support team will be reaching out to you directly to address both issues and make this right. Thank you for choosing Wine Enthusiast. Sincerely, Reds (Customer Care Specialist)

Posted 6 days ago

“We purchased a glass front under counter wine refrigerator for our kitchen three years ago. Aside from the fact that one of the shelves keeps coming apart from the rolling track, we were pretty much satisfied with the unit. Late one night we saw the glass on the front of the unit was completely cracked/shattered yet still in the frame. When i called WE about it, they said it could have been damaged some time earlier and the glass just got to cracking at that time. We have a cellar as well as three other glass front wine refrigerators, two of them are more than a decade old, and we've never had a glass issue before. With no warranty left on the unit, I ordered a replacement door at a cost of $195. But if I thought that price was high, imagine my shock at the shipping cost: $250! I was told it had to be shipped by trucking company, no UPS or FedEx allowed because of risk of glass damage in transit. Left with no other choice I ordered and paid. More than two and-a-half weeks later they finally deliver the WRONG DOOR! Nobody in customer service was trying to help me so I LinkedIn messaged a WE executive who did reply that same day he'd look in to it. Sure enough, i was contacted by someone who said they would take care of it. Another 10 days later, I finally received the correct door. All the time, the unit was turned off and bottles stored elsewhere. Now, two reasons why i will avoid ever shopping at WE again: 1. nobody there gave one toot about the costs, delays and errors in this order, almost as if it was just another day at the office. There was zero customer care offered by WE. Was I offered any kind of refund on the door or shipping? NO! Was I offered some kind of WE gift certificate for future purchases just to keep my business? NO! I also own a 260 bottle WE wine frig which is on it's third power board in 10 years. I can honestly say their products are not very high quality. 2. The reason they may be incurring high incidents of damage when shipping the glass doors is because they are not well wrapped or protected. The absolute bare minimum of foam board (maybe 1/4" thick! see pic) is all that keeps it apart from the small, tight cardboard box in which it is packed. If WE endeavored to properly pack the doors, they and the customers would save a small fortune in shipping costs, but that does not seem to be their priority, just make the customer pay for it. I bought a cellar unit from IWA that arrived on time but with a damaged solid door & lock. They apologized, immediately shipped a whole new door and issued me a three-figure store credit as a token of their appreciation of my patience and business. Where would you rather spend your hard-earned money?”

Helpful Report

Posted 1 month ago

“I have ordered a foil wine cutter. TWICE!! Had it sent to my friend and he has NEVER received either one of them!! 🤨🤨🤨”

Helpful Report

Posted 1 month ago

“Terrible. I bought a beverage station 5 years ago. The pcb board was bad. Tried to order it only to be told it is no longer available. Terrible that you don’t support your products”

Helpful Report

Posted 1 month ago

“It started making noise, I called customer service and 72 hours later I still Waiting for a response. I texted them and they have not responded. Subpar customer service! I am truly disappointed and surprised knowing the reputation of this company”

Helpful Report

Posted 2 months ago

“Very dissatisfied. Still waiting on our cabinet. Poor communication. Sales and shipping seem not to connected. Waiting times are long and still Not sure where my order is. Terrible customer service from the transportation team and wondering if I’ll ever see my item.”

Helpful Report

Posted 3 months ago

“Terrible delivery experience! Been almost a month since we ordered and still NO delivery! Unacceptable service!!!”

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Posted 3 months ago

“Asked the exact dimensions, given an incorrect answer, now have a cooler that is too wide for my space”

Helpful Report

Posted 3 months ago

“Totally worthless. Delivery was delayed and delayed, and zero transparency for why. Then when it finally arrived, they refused to move the unit down a flight of stairs in spite of the fact that "any room was spec'd and the delivery location had been discussed with the dispatcher. I'll never know if the product was any good, given that even with months of waiting, I never received it,”

Helpful Report

Posted 3 months ago

“This was the second unit that was shipped to us broken. We are trying to get a hold of customer service and have been on voice, text & chat queue for hours. I just want a unit that works!”

Helpful Report

Posted 5 months ago

“Order two wine fridges for Christmas and was provided a delivery date WE did not meet and was not helpful meeting it.”

Helpful Report

Posted 5 months ago

“Not good. I was persuaded by Wine Enthusiast agent to buy a different model than the one I was looking for. Soon after putting it in operation I noticed that humidity was unstable and increasing. I wrote the agent and he hasn’t come back to me in more than a month. I feed there’s no post sale customer service”

Helpful Report

Posted 5 months ago

“It took 2 months to resolve a delivery issue on a wine cabinet with many phone calls and issues. Product image not as expected but stuck with the purchase. Would never recommend this to anyone.”

Helpful Report

Posted 8 months ago

“Items arriving late. Bad customer service.”

Helpful Report

Posted 8 months ago

“I have tried to reach you via phone and chat bot repeatedly to say you still have not sent one of my bags from the order. I filed a complaint with my credit card. Your customer svc is awful.”

Helpful Report

Posted 8 months ago

“First product arrived damaged; second arrived in less than stellar condition; extremely long delay in refunding on first item”

Helpful Report

Posted 10 months ago

“This is arguably the worst purchase of 2025 for me. I spent over 12K on 2 Eurocave Revelations. One doesn’t work. The instruction manual is worthless, the touch panel isn’t intuitive, and, worst of all, your customer service is absolutely horrible. I’ve left multiple messages, I’ve tried to text for service, my property manager has left messages, we remain on hold endlessly, and the sales team member who sold me the unit doesn’t know what to do either. This stuff is pure garbage. I would not recommend Eurocave or any Wine Enthusiast product to anyone.”

Helpful Report

Posted 10 months ago

“My purchase arrived broken and I have heard no status of a replacement. Guy Coleman”

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Posted 10 months ago

“Poor communication. Very disappointed in our dealings. Quick to charge us. VERY slow to send us our cooler. Disappointed. All the way around.”

Helpful Report

Posted 10 months ago

Wine Enthusiast is rated 3.7 based on 143 reviews