Wine Enthusiast Reviews

Name: Wine Enthusiast
Address: 200 Summit Lake Drive, 4th Floor, Valhalla, New York
Rating: 3.69

3.7 Rating 143 Reviews

62 %

of reviewers recommend Wine Enthusiast

3.7

Based on 143 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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Wine Enthusiast 5 star review on 5th September 2026

293

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“units installed and after 1 week still draining over 1.5 gallons of water a day. this new design that requires a drain like is not good. i am working with the manufacture now yet might be a bad unit. i paid $500.00 to have professionaly installed and if unit is bad i have to pay again with no refund for install- bad deal !!”

Helpful Report

Posted 1 month ago

“Delivery people did not install unit. Unit was defective - made a ton of noise. Wine Enthusiast would not acknowledge the issue until I flagged to BBB and threatened small claims action. They replaced with a new unit, with the condition that the new unit would not be returnable for noise issues. Thankfully, the new unit is not defective - it is much quieter than the first unit that they installed. But I did have to pay several hundred dollars for repaneling, etc. I would not recommend buying on WE. I would buy on facebook marketplace where you can see firsthand if the unit works.”

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Posted 1 month ago

“I have yet to experience the product. It was purchased about 4 weeks ago and it has yet to be delivered.”

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Posted 1 month ago

“I haven't received my delivery yet it has been scheduled several times and haven't received it yet. If I haven't received it by Tuesday I will be canceling the order for a full refund.”

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Posted 3 months ago

“Have not received order yet and no one can tell me when to expect delivery which was supposed to have been my May 15.”

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Posted 4 months ago

“original item arrived damaged. Refused delivery , and coordinated with the customer service team to accept delivery with a discount and a repair man to come repair unit. I have emailed twice in regards to setting up an appointment for the repair man, but the feedback I received that is they are working on it. Disappointed in initial quality and follow up.”

Helpful Report

Posted 6 months ago

“We purchased a new wine fridge and it randomly makes very odd but loud sounds. Let’s just say it’s far from whisper quiet.”

Helpful Report

Posted 7 months ago

“I was charged a different price than what was listed in the holiday catalog that I had just received. Every Wine Enthusiast agent I spoke with did not have the holiday catalog to refer to. One of them even asked me to take a picture of the item in the catalog and send it to him. I would suggest all agents be provided with the current catalog.”

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Posted 8 months ago

“One of the ordered pieces came with broken parts. I wrote of this before but there was no follow-up from your office. Hence, two stars.”

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Posted 8 months ago

“My unit was delivered but immediately had an error code and shut down. I am still waiting for the replacement unit to arrive.”

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Posted 8 months ago

“One of the wine racks arrvied with a broken LED wire. Been almost a week since we requested assitance from Customer Service and yet no response as of this date.”

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Posted 9 months ago

“The shipping packaging was barely intact. Only one strap left around the box so the bottom had about a six inch open gap. Dented and scratched on the outside of course, but it still runs for now. FedEx was the shipper.”

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Posted 9 months ago

“Although the furniture itself was a worthwhile purchase, the shipping experience was extremely disappointing. My inbox and phone were flooded with emails and texts from the shipper, but all that excessive communication did nothing to ensure the merchandise was delivered. Scheduling a delivery date was nearly impossible, and even once a date was confirmed, it proved meaningless; the order never arrived as promised. In the future, I would rather shop elsewhere than deal with their choice of courier again.”

Helpful Report

Posted 11 months ago

“The wine cooler was delivered timely. However, it has dents and the temperature in bottom zone doesn’t go above 60°. I sent email and have not received response yet. I feel this is poor customer service.”

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Posted 1 year ago

“Is taking more than a month to get my order. I'm still waiting...”

Helpful Report

Posted 1 year ago

Wine Enthusiast is rated 3.7 based on 143 reviews