Wine Enthusiast Reviews

Name: Wine Enthusiast
Address: 200 Summit Lake Drive, 4th Floor, Valhalla, New York
Rating: 3.69

3.7 Rating 143 Reviews

62 %

of reviewers recommend Wine Enthusiast

3.7

Based on 143 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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Wine Enthusiast 5 star review on 5th September 2026

293

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to return the 1st wine fridge due to excessive condensation causing water to pool on the floor underneath the unit. I will add, however, that customer service was very responsive & agreed to send me a new unit.”

Helpful Report

Posted 2 weeks ago

Hi Louise, We appreciate you sharing your experience and are glad our Customer Care team was able to quickly send a replacement. We apologize for the trouble with that initial fridge and hope your new unit is working perfectly. Cheers! Reds (Customer Care Specialist)

Posted 2 weeks ago

“I really would have liked to give a 5 star but... 1) This fairly expensive wine fridge was dropped at my house on Froday 2) After waiting 48 to plug it in I noticed that the door cannot be closed. 3) Ifilled the first report on a Sunday expecting a reply by Monday; nothing. 4) I called customer support a few times, stayed on hold for about 30 minutes but no one picked up. 5) On Tuesday I called sales (just so someone would pick up), the agent sent an urgent report to support but no one followed up. 6) On Wednesday I texted, called again, nothing. 7) On Thursday I called sales again and got to talk to Ryan. I wished I got him on the first day. Gave a temporary workaround while a new part is shipped from France. So that's about the service. But the fridge itself, EutoCave, that a big part of their marketing is about their quality; how come they shipped it without checking if the door could be closed? Fridges tend to not like to operate with an open door 😀”

Helpful Report

Posted 2 weeks ago

“I purchased a wall mount wine barrel for corks for friends. I requested that the font be larger and was told that shouldn’t be a problem but the couple we sent it to showed us their gift mounted to their wall, was very disappointed there were no modifications to it. You can’t see the Establish year once there’s corks in it. :( When I bought mine it was custom Mimi & Papa look at the difference in my uploaded pictures”

Helpful Report

Posted 2 months ago

“Well, I can’t comment on it cause I have not received the wine cooler yet. 05/27/26”

Helpful Report

Posted 3 months ago

“I had a lot of difficulty contacting customer service and receiving information about ordering parts. After about two or three weeks of following up, I finally received some information. I ordered the parts and when they didn’t work, they recommended another part that is out of stock for an unknown amount of time. My Wine refrigerator is still not fixed.”

Helpful Report

Posted 3 months ago

“Good customer service via text messages. The first ordered unit (18 bottle cooler) had to be replaced due to over-cooling. After some trial and error we found that the unit operates best when fully stocked. So far, we are enjoying our purchase.”

Helpful Report

Posted 5 months ago

“The unit works fine. However, I’m very disappointed that the wine bottles rub against the rack above even though the unit’s features stated that the bottle clearance would not cause any contact with the wine rack above.”

Helpful Report

Posted 9 months ago

“Ordering of the fridge was easy. However the home delivery process ruined the experience. The fridge has been at their depot since September 26, I had to call the home delivery to follow up on delivery on October 9th. For a delivery the week of October 14th. Not happy and I should not pay for the home delivery as I had to chase them down. The fact you are sending me the survey Wine Enthusiast does not even know that my order was not delivered. You need to review your process. This has spoiled my experience and prevent me to recommend WE to my wine friends.”

Helpful Report

Posted 11 months ago

“Dino is great! Unfortunately, I have not yet received my wine refrigerator. It was set up to be delivered last week or this week. It reached the local shipping facility 2 weeks ago but as of today there is still no delivery date/time set. I specifically chose deliver these 2 weeks as I will be unable to receive it after this week. Very frustrating.”

Helpful Report

Posted 1 year ago

“Some words on the instructions would make this process a lot easier. One of the base holes wasn’t drilled correctly so I had to find another screw to use so it was secured. It just seemed they could put more effort in to QA.”

Helpful Report

Posted 1 year ago

“Goods/package arrived in timely manner. Decanter was not quite as I hoped, but almost impossible to find it in-store in the U.S.”

Helpful Report

Posted 1 year ago

“When I received the cooler it was smaller than I thought. I wanted to exchange it but it would have cost $80 to return and exchange it. So they one I have is acceptable not extremely happy with it”

Helpful Report

Posted 1 year ago

“shipping was very delayed on the wine racks i ordered but not atypical of what we are experiencing these days. Wine rack pricing fits a niche....not inexpensive but also not super expensive so fit the slot of what i was looking for. Depending on which rack you purchase will determine the complexity of the assembly so put some time aside. one of the units i purchased was a corner unit which is a bit time consuming to assemble but i am happy with the outcome. You will undoubtably have to re-assemble alongh the way as the directions leave something to be desired (more typical than not when made in another country). Most predrilled holes were drilled and i did have a few "weak" pieces that cracked but just repaired with glue as this is much easier than any return/replace exercise. At the end of the day i am happy with the final product.”

Helpful Report

Posted 1 year ago

Wine Enthusiast is rated 3.7 based on 143 reviews