How satisfied are you with the product quality? The product is different to what I expected from the website

How satisfied are you with the size? It’s perfect for me!

How satisfied are you with the performance of the product? The product was broken after short period of usage

“The mesh net on top of the shoe near the toe started breaking after one season. Same happened to my girlfriend's shoe.”

Helpful Report

Tom, we are always looking for ways to improve as we grow here at Tropicfeel. A lot of time and work goes into the design and production of our products, hearing your comments motivate us to improve our standards. If you believe you've received a faulty pair, it's best to check out our warranty policy (link below) or contact our Customer Service team for help at support@tropicfeel.com. We hope you can trust us in the future! Tropicfeel Team https://shop.tropicfeel.com/pages/warranty

How satisfied are you with the product quality? The product is different to what I expected from the website

How satisfied are you with the size? The size is wrong– Too small

How satisfied are you with the performance of the product? The product doesn’t meet the features specified on the website

“Waited a long time to got them, build great expectations, am extremely disappointed… Not true to size, size smaller than usual sneakers. Will not purchase again.”

Helpful Report

Miguel, we have a range of sizes available and each brand has their own scale of sizing, so hope you can trust us again in the future. If you're dissatisfied with the order, we have a super quick and easy return process available through our website (link below) or by contacting our Customer Service team for help at support@tropicfeel.com. We hope you can trust us in the future! Tropicfeel Team https://shop.tropicfeel.com/pages/returns-exchanges

“Unfortunately, the size is too small. I always wear 41 EU, and these are too tight for me. So, I can't enjoy them : (”

Helpful Report

Tamar, we have a range of sizes available and a super quick and easy exchange process available through our website (link below) or by contacting our Customer Service team for help at support@tropicfeel.com. We hope you can trust us in the future! Tropicfeel Team https://shop.tropicfeel.com/pages/returns-exchanges

“Hi, I wish I can write a review, but DHL lost the package. Who will refund me from Tropicfeel?”

Helpful Report

Ariel, I can see our team was able to confirm this with DHL and get the order refunded for you. We hope you can trust us again! Tropicfeel Team

“Does matter the sneaker when the buying experience was the worst. The sneakers is not worth that waiting”

Helpful Report

Badr, we are always looking for ways to improve as we grow here at Tropicfeel. It's such a shame to hear you haven't had a good experience with us and hope you'll trust us again in the future! Tropicfeel Team

How satisfied are you with the product quality? I have received a dirty or broken product

“Never got it delivered or been refund for it”

Helpful Report

Thomas, our tracking shows the items were delivered and one out-of-stock item was refunded. In case of any doubts, please reach out to our Customer Service team at support@tropicfeel.com! Tropicfeel Team

How satisfied are you with the product quality? I have received a dirty or broken product

How satisfied are you with the size? The size is wrong– Too narrow

How satisfied are you with the performance of the product? The product doesn’t meet the features specified on the website

“Not usefull I ordered two sets of backpacks. Including 2 toiletry kits. One of the backpacks add chemicals liquid on it. I told them and within about two weeks they replied asking for me to return the backpack. I returned it and it took again a couple of weeks then they returned me the wrong colour and forgot the toiletry pouch. I told him the mistake they returned me the right colour but they would not return me the toiletry kit of the right colour. I paid customs fee on every deliveries. No they would not send me back a toiletry kit affirming they don’t have the possibility to verify if send it originally. It’s impossible to speak to a supervisor. The last message I had from them was that the decision to not send me the toiletry kit was made and this was the final answer. The toiletry kit is worth 74$ alone. I wrote to the ceo, and other email address I found on internet and I haven’t have any reply. I feel they hide and benefit on being so far. Beware ordering form a company abroad like theirs and that a growth like they have. They can’t give good customer service.”

1 Helpful Report

Sébastien, we are always looking for ways to improve as we grow here at Tropicfeel. A lot of time and work goes into the design and production of our products, hearing your comments motivate us to improve our standards. We tried to make this right for you as much as possible and made exceptions along the way! We hope you'll trust us again in the future. Tropicfeel Team

How satisfied are you with the product quality? I have received a dirty or broken product

How satisfied are you with the size? The size is wrong– Too narrow

How satisfied are you with the performance of the product? The product doesn’t meet the features specified on the website

“This is the only thing i recieve that was ok”

Helpful Report

Sébastien, we are always looking for ways to improve as we grow here at Tropicfeel. A lot of time and work goes into the design and production of our products, hearing your comments motivate us to improve our standards. We tried to make this right for you as much as possible and made exceptions along the way! We hope you'll trust us again in the future. Tropicfeel Team

Tropicfeel Review Reviews