Tropicfeel Review Reviews

1.4 Rating 2,916 Reviews

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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How satisfied are you with the product quality? I have received a dirty or broken product

How satisfied are you with the size? The size is wrong– Too small

How satisfied are you with the performance of the product? I love the product! It´s amazing

“Worst exchange policy ever. They only prioritise new customers. I requested a new size 7 months ago and still waiting. Month after month they tell me next month will be sent. They will send the review mailing campaign that I'm gladly replying with this message”

Helpful Report

Raúl, our team is currently preparing all pending exchanges so rest assured that yours will be with you very soon! We hope they'll be worth the wait and that you'll enjoy your new Jungle shoes, and thank you for your feedback. Tropicfeel Team

“How can I rate a product that I didn't even receive or use? I asked for a replacement (and have already given back the pair I received),since the ones I got were broken and a size too small, but I never got the new shoes, even tho I was told I would have received them soon by your customer service multiple times. You either send me the shoes I paid good money for, or refound me. As for now, your company is just a fraud. If I could rate you less than 1 star, I'd do it.”

Helpful Report

Sofia, our team is currently preparing all pending exchanges so rest assured the new pair will be with you soon. We know the delay has been less than ideal, but we're working hard to ensure you have a great experience with us and hope you can give us another chance! Tropicfeel Team

“Mal servicio de atención al cliente, llevo un año para cambiar el tamaño”

Helpful Report

Alberto, es una pena escuchar esto! Entendemos que la espera para el intercambio no ha sido ideal, pero nuestro equipo está preparando los intercambios ahora, ¡así que debería recibir el nuevo par en breve! Esperamos que pueda volver a confiar en nosotros en el futuro. Tropicfeel Team

“The shoes were super unconfortable and also after the first try damaged. I couldnt return it. So all the money for nothing. Dont buy them”

Helpful Report

Severin, this is such a shame to hear! We have a super quick and easy return/exchange and quality check process so these should have been eligible with no issue. Please reach out to our Customer Service team at support@tropicfeel.com if you need any help with this! Tropicfeel Team

“I bought them on January 2021. I got them on July 2021. The size was wrong. All brand fit perfect with a 46 EU, this didn't, were too small. Apparently happened with lots of other clients. Then ordered a change, for a 47... still waiting to get them, and it is January 2022. Quite disappointing. And the date for the new ones keep changing...”

Helpful Report

Anna, our team are currently preparing all pending exchange orders so yours will be on the way very soon! Thank you for your patience and understanding. Tropicfeel Team

“Exchanged for a different size (43 to 44), even payed out of pocket for the return shipping, but never got the new pair or a refund. Not too happy about it.”

Helpful Report

Ulrik, our team are currently preparing your exchange request so rest assured you will get notified soon about the shipment. Thanks for your patience! Tropicfeel Team

“After being very patient and waiting for many months to get my shoes due to back order issues most likely secondary to COVID. Unfortunately, they were to small:( The shoes look comfortable and well constructed. I decided to try and exchange them for a larger size. Exchanging was not an option at that point, I had to cancel my order and re-order. The issue with that is once again the shoes would be on back order and I would have another extended wait period. My plan was to use these shoes on the many adventure that I had planned. By being out on hold for such an extended period of time I did. It have the right footwear for my planned adventures. In addition you would think with such a long waiting period (we’re talking months) you would think there would of been some kind of perk, discount etc for hanging in there for so long. All and all the shoe seemed comfortable, looked nice.”

Helpful Report

How satisfied are you with the product quality? The product is different to what I expected from the website

How satisfied are you with the size? The size is wrong– Too small

“Jungle is too small comparing to Canyon”

Helpful Report

Ahmed, thanks for your feedback! These models have different designs and so the Jungle is a bit more narrow than the Canyon, which is our wider model. We have a super quick and easy return or exchange process if you'd prefer a different pair. Tropicfeel Team