Tropicfeel Review Reviews

1.4 Rating 2,916 Reviews

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

Visit Product Page

“Hi, the packing cube which is the entire point of the backpack doesn't fit in the backpack when it's filled with any amount of clothes. Talk about a line to line match, there's no tolerance at ALL. It doesn't even fit when it's not filled with any clothes. Pretty much just a waste of money and space, but thanks for the effort.”

Helpful Report

Kimly, it's a shame to hear you weren't satisfied with the Packing Cube. We designed this to fit perfectly into the Shell when packed, so we're sorry to hear it's not working for you! If you need any help with a return, this can be found through our website or by contacting our Customer Service team at support@tropicfeel.com :) Tropicfeel Team

“hi, appreciate the follow-up. i got the tropic feel sneakers for my boyfriend as a gift. now that he open his present the fit is a bit bigger than expected. He is usually size 10, do you have size 9.5?”

Helpful Report

Janet, we have a super quick and easy exchange process through our website: https://shop.tropicfeel.com/pages/returns-exchanges - let our Customer Service team know if you need any help with this by contacting them at support@tropicfeel.com :) Tropicfeel Team

“I ordered Canyon Core Black in 37, but I didn't like it with the white sole. So I tried to start an exchange. And instead I wanted monsoons in all black. I never received any shoes or a refund. Worst customer service ever.”

Helpful Report

Melanie, it's a shame to hear this! Our Customer Service team are here to help and advised to open an exchange for the correct size. If you need any help with this, please reach out to them at support@tropicfeel.com :) Tropicfeel Team

How satisfied are you with the product quality? The product is different to what I expected from the website

How satisfied are you with the size? The size is wrong – Too large

How satisfied are you with the performance of the product? The product doesn’t meet the features specified on the website

“I'm very disappointed with the model and with Tropicfeel. I already have the backpack Sell, which I was quite happy with. Hence, I didn't doubt about purchasing the sneakers for my trip. I wear size 39 (EU), so I bought that size, but when I got them, they were too small and therefore, I could not walk with them. I wrote them by chat and they encourage me to change them for a bigger size. Here is the first problem. They sent me the size table, https://shop.tropicfeel.com/pages/fit-finder which is bad, at least for Spain, because as I said, I use 39 (EU) and my feet measure 23 cm. But the table shows that it would be a 36 (EU). I haven't used that size since I was 8 years old!! I told them all of this, but even so, they told me to change for one size more (40). I did, and when I got them, they were TOO big. No way I am able to wear them. I wrote them again, by chat, and the answer was that It's not possible to return them anymore because I had already exchanged them once. This important point was never communicated to me in advance, in any conversation, even when I explained my concern about the size. They also told me to try to find another model, if not, pursche an INSOLES to wear the bigger size shoes! Which brand who values their branding gives that solution to a client? Now, as I bought their best quality model (and expensive), the only solution that they gave me was to exchange them for another one, worse quality than the one I wanted.I had always recommended this brand to my friends but this behaviour is not acceptable! I am definitely not happy with this customer experience and very disappointed with Tropicfeel.”

Helpful Report

Jazmin, thanks for your feedback and it's a shame to hear about this. Each brand have their own scaling for sizes to avoid any disappointment, and we hope to introduce half sizes in the future as we grow in cases where one size is too small and the next is too big. Our Customer Service team were able to make an exception for you with the return as we want you to have a great experience with us, and hope you can trust us again in the future! Tropicfeel Team

“I'd love to give you my opinion on the pouch but your logistics just doesn't work and I'm still unsure when I'm receiving my order, for which I paid 10 days ago. Do something with it first and then I'd be happy to participate in your surveys”

Helpful Report

Kavaleva, thanks for your feedback. Sometimes our logistical partners face issues which are beyond our control, but I can see our Customer Service team has already resolved this and reshipped the order to you. We hope you enjoy the accessory when it arrives! Tropicfeel Team

“After three time wearing this shoes is deforme , I am very disappointed”

Helpful Report

Nasrin, it's such a shame to hear this. Please reach out to our Customer Service team or check the Warranty policy on our website so we can help to resolve any issues with your shoes. We really want you to enjoy them and your experience with us! Tropicfeel Team

“I would have wished to give my feedback but till now I did not receive my shipment”

Helpful Report

Omar, it's such a shame to hear about your experience as a result of logistical errors. Our Customer Service team have now reached out to provide options moving forward. We want to make this right and hope that you can trust us again in the future! Tropicfeel Team

“I do love the Canyon shoe, unfortunately this one was far too big in size and did not fit as perfectly as the other ones I already have.”

Helpful Report

Simone, sorry to hear about the size issues! If you need any help with exchanging the size, reach out to our Customer Service team at support@tropicfeel.com so you can enjoy the correct pair :) Tropicfeel Team