Hi dear customer,
Thanks for your review. If there is some black debris coming from the filter, it is normal for a new filter for it may be carbon. Don't worry about that because it won't affect the taste of water.
It is recommended to you flush more times and please let us know whether the problem could be solved so that we could provide other solutions for you to get a good user experience.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I am happy with the water quality. The design of the pitcher is so easy to use and maintain. The only problem is if u keep the water too long in the pitcher, the bottom of the pitcher turns green, like formation of algae, thats why I check the pitcher, if it happens, I wash the whole pitcher. I can send a picture if you want.”
Dear Dilek,
We appreciate your positive review very much! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
Since the pitcher filters the residual chlorine in the water. Residual chlorine can inhibit bacteria, so may I suggest that you put the pitcher in a dark place.?
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear customer,
We appreciate your positive review very much! There is nothing more satisfying for us than hearing that our product brings a delightful water usage experience to our valuable customers.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear customer,
We appreciate your positive review very much! Your trust and generous recommendation are the strong impetus for us to keep improving our product and service!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Richard,
We appreciate your positive review very much! There is nothing more satisfying for us than hearing that our product brings a delightful water usage experience to our valuable customers.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
