Zupapa 15FT Trampoline With Enclosure Net Reviews

5 Rating 253 Reviews

About ZUPAPA:

ZUPAPA - Play. Enjoy. Bond.

Purpose: We aim to accompany all kids to grow up healthy both physically and mentally, and create valuable memories for generations.

Mission: To deliver health and happiness via safe and reliable products with first-class customer service.

Please feel free to contact us if there is any question. We will do our best to solve the problem for you.

https://www.zupapa.us
official@zupapa.us

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“We purchased the 15 foot trampoline for our daughters for Christmas 3 years ago. This Trampoline is very good quality and has gotten a lot of use! My daugthers (tweens) both practice gymnastics on it and it's large enough for them to practice a variety of different gymnastics skills. The trampoline is designed for safety with the net enclosure and the pad covering the springs, so there is no way for the kids to come in contact with the springs while jumping. The only area for improvement I recommend, would be in streamlining the process to order replacement parts. Highly recommended product!”

2 Helpful Report

Posted 4 years ago

“Yummy was my customer agent and was very responsive with all the questions I had. I needed some replacement parts and they made the transaction very smooth! Appreciated all the help and quick responses.”

2 Helpful Report

Posted 4 years ago

“Tons of jumping space. Love the enclosed net and pad.”

3 Helpful Report

Posted 4 years ago

“We purchased our 15' trampoline in December 2017 so we have had it for 3.5 years. It has been used almkst daily since then even when it rains and snows. Our net started to get holes and tears as did the pad last year and finally got so bad we needed to replace them. I contacted customer service and Jasmine responded. Let me tell you about Jasmine. She has been super responsive, super easy to work with and has provided us with parts. The net wasn't readily available. She gave us an estimated time and said she would contact us when it came in. We all know how that usually goes (never get notified). However, we got notified ahead of schedule that it was available. We purchased it but found it did not come with the foam inserts for the poles. Jasmine was very accomodating and offered to provide them free of charge. So far we have received the pad. We installed it and it fits perfect with tie-down on both sides to keep gaps spots small. Jasmine has provided tracking for the net and post pads and we expect them soon. Grateful that in today's world I can still get parts for our trampoline for my kids to enjoy. Some notes about durability: 1. The net and pad held up pretty well being in the sun and weather for 3 years straight. The net overall never "closed"very well with the zipper and clasps so we had to fenagle it a bit each time until the zipper broke last year. 2. The ladder rungs are round tube which is a little hard on the feet getting in and out. Wish it had flatter steps for comfort. 3. The clamps for the poles keep coming off despite tightening them down and using lock nuts. I think the flexibg of the frame when jumping and the running into the net causes them to wiggle loose. It almost needs a clasp or something to secure the top clamp to the frame. Maybe an indexed notch or set screw. 4. The pole foam is hard to get installed and stay installed as it slips out. We solved this by installing cable ties just under the bottom of the foam but around the sleeve and pole (like tying off a plastic bag). Overall very satisfied with the trampoline and even more satisfied with the company support after the sale and years down the road.”

Helpful Report

Posted 4 years ago

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Helpful Report

Posted 4 years ago

“This company is amazing! Product is great, and if replacement parts are needed, they are provided pronto. Highly recommend.”

Helpful Report

Posted 4 years ago

“I would really like to thank Green from customer service. This customer service was accommodating and wonderful to work with. My safety net poles were damaged in a wind storm when the tramp was blown over our fence. Green was fast to help and shipped out two new poles. After receiving the poles I found the poles were the wrong ones. I informed Green who than shipped out another set of poles. My safety net is up and working great now. Thanks for the wonderful customer service.”

Helpful Report

Posted 4 years ago

“Our kids have really enjoyed their Zupapa trampoline but it's been an adventure. A week after we put together our trampoline, a large gust of wind picked up the trampoline, which was staked into the ground, and threw it across our property, destroying the trampoline. We contacted Zupapa who worked to get us a replacement, which we put together last weekend (we also added some rebar to stake the new trampoline in the ground). Milka who handled our issue was a pleasure to work with and was extremely responsive. Thank you so much, Zupapa and Milka!”

1 Helpful Report

Posted 4 years ago