Worst service ever. DO NOT USE. They have lost one parcel (containing very important and dear items) despite me having followed all their package instructions. Two months down the line chasing them every day for an answer, they still have not replied with a solution. I seem to be taken from one customer service to another, it is very hard to get in touch with them, they offered me £300 compensation to then re-writing to me saying they need a document first and taking away the offer. I have supplied the document and are now asking for an additional document. I have the feeling this is a real scam designed to waste people's time and force them to ultimately give up. But i will NOT! It is in my full right to receive a reimbursement for the loss of my belonging and I want justice! I am working full time and due to Covid implications I've had to change home address, hence the need for a parcel pick up. It is disgusting how i am having to waste my time everyday chasing for something they owe me! To you consumers: please DO NOT engage with this service, it is very bad and staff is very incompetent. A real waste of money and time and still waiting for an answer. I will contact the police next.