Sent Oak flooring via Parcel Monkey which I specified was on a pallet. The courier was DX who turned up without a pallet truck causing it to be picked up a day late. The items were plastic wrapped when loaded onto the truck which we have photographs of. When the items returned to the warehouse the plastic wrapping had vanished and the boxes were badly damaged with loose planks of wood all over the place. Parcel Monkey refuse to take liability of this as they can’t do anything for “damaged boxes”. Shoddy service from both DX and Parcel Monkey
2 years ago
Parcelmonkey has a
1.1
average rating
from
561
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