Sent a parcel off with parcel monkey last week. The parcel arrived battered and bashed about by the courier. The person who purchased the item (820 pound synthesiser for the record with fragile written all over) sent me pictures showing the state DX delivered my parcel in. To make matters worse the synthesiser is no longer working correctly so I’ve had to issue a refund for the item and the synthesiser is returning to me broken. I paid extra for compensation should anything go wrong and was just told by parcel monkey to wrap my parcels up better in future. I found this very condescending as a long time eBay seller who takes pride in the safety and presentation of my parcels. Very disappointed and as a long time user of Parcel Monkeys services I will no longer be using them.