Horrible experience! I not have a large parcel that has been sent from uk to us and is being held at customs in Miami due to Parcel monkey incorrectly adding extra numbers to the total declared value of the parcel! The value was only 527.00 (as writen on the actual invoice) but Parcel monkey wrote on the waybill (airbill) that the value was 52,711.00!!! Now customs is saying I'll need to pay taxes on that amount!!!!! Are you kidding me?????? At this point I'll probably need to just let them send the parcel back to uk... will then be charged for the return shipping... and then need to pay again to send back to US in hopes that they don't make another error!!!!!