I booked a collection with a next day delivery service, item collected on a Tuesday and should have been delivered on the Wednesday and after chasing parcel monkey and the courier company direct it was finally delivered on the Friday. I had, unfortunately, booked the same service again on the Tuesday (before I realised that it isn’t actually a next day service at all) and had an item collected on the Wednesday that again any many chases was eventually delivered on Monday. I complained to both the courier company and parcel monkey - the courier said Parcel Monkey should refund my cost as they didn’t deliver on time. I contacted parcel monkey several times who has no contact numbers you can only contact them via online chat / email. All they kept saying was somewhere deep down in their terms and conditions it doesn’t matter if the next day service you paid for doesn’t deliver, basically it’s tough! The last few messages I sent they ignored all the questions and just copied and pasted the t&c’s clause so their customer service is the same sub standard as the deliveries they offer! I asked how can they sell a ‘next day delivery service’, charging a premium for the next day part that quite obviously is NOT a next day service. It wasn’t just an unfortunate event whereby it got delayed, it was never a next day delivery service in the first place as both my parcels turned up 3 days later! False advertising, selling false services - not sure how they are getting away with it but I will be contacting trading standards too!! AVOID, there are much better companies to use!! P.s. I suspect if they see this review they will post the clause out of their t&c’s about how they don’t ‘guarantee’ next day delivery! They won’t actually recognise the fact that they are falsely selling a service by calling it ‘next day delivery’ when infact its 3-4 day delivery!!