The courier damaged and lost items from my delivery in a 24hr timeframe. Parcel monkey then made me jump through excessive hoops to make a claim. It took them two weeks from the incident to even send me a claim form. They have also charged me an overweight fee claiming that my 3kg parcel was 67kg, I have repeatedly asked them for evidence of this which they obviously do not have as this is untrue so they have ignored these requests. The package was collected by one delivery driver and, unless he was the hulk, it is obvious that my parcel was not 67kg. They have refused to refund the fee despite comment sense making it clear that it is erroneous. Depending on the results of my claim, I am looking into filing with small claims court