Advice: steer clear pay via PayPal! Item posted 30/12 with parcel force 24. Their website reports this will be next working day, that said I expected it may be 02/01 although 31/12 is a working day. Item got lost then didn't arrive until 06/01. Given I paid a premium for this service and it was not sold as described, naturally, I wanted a refund, I would have received a better service elsewhere and not had the stress of worrying about losing an important parcel. Parcel monkey have been unhelpful and are selling a service which in their customer responses (*** customer service rep manager) advises the package can take 5 days?! If this is the case it should be advertised as parcel force 'workingweek' and sold as such. I have requested refund from parcelmonkey to no avail. Parcel force will not refund as parcelmonkey took my money not them, which I get. Had I have booked direct with parcel force I would have got 50% refund, Service not sold as advertised. PayPal refunded the full amount a month later after I raised a case with them. Otherwise would have been small claims court out of principle. Parcel monkey should not attempt to defraud customers of their consumer rights by using their t's and c's. Won't use again. Steer Clear