The absolute worst experience I've ever had. I've booked the Parcel Force International service, which was advertised as 4-5 days delivery (to the EU). The parcel was collected from the post office on the 15th -- it is now the 5th of February and the parcel still hasn't been delivered. The tracking hasn't been updated in 2+ weeks. I've reached out to Parcel Force on numerous occasions but they refused to provide any information as the service was booked through Parcel Monkey. Parcel Monkey has failed to provide ANY help, ANY indication of where the parcel is etc. I've contacted them 4 times in the space of 2 weeks, and every time they advised me to WAIT and 'KEEP AN EYE ON THE TRACKING'. Like, WHAT? 3+ weeks have elapsed since this parcel was collected and it still hasn't been delivered, and you keep telling me to wait and check the tracking???!! They also kept insisting that both Brexit and COVID were causing delays, but 3+ weeks is no longer considered a delay -- it's an OUTRAGE. Not in their opinion, though, hence they refused to investigate with Parcel Force. Since the service I paid for (£30+) was NOT provided, I've requested my money back. Their reply was another apology -- nothing else. No assurance that they're looking into it or anything like that. They've said they've reached out to PF, but given their lacklustre replies I suspect they never bothered to. Otherwise they'd have been able to tell me where the parcel was/is or if it's been lost etc. AVOID booking delivery through Parcel Monkey AT ALL COSTS. Their customer service is APPALING, OUTRAGEOUS AND RATHER RUDE. Book through the courier directly, otherwise you may consider your parcel as good as lost from the moment you choose Parcel Monkey!!!