Do NOT use parcel monkey for delivery. In my experience they are a frustrating, ineffective, client-careless company. They acted in breach of their own terms and conditions resulting in the Christmas parcel I'd sent to my family being destroyed on 29th December without the 72hours notice I was entitled to retrieve and salvage it. I had to seek out information through the courier myself because Parcel monkey left me waiting from 24th December until late February with 'no updates from the courier'. I told them what I'd found out independently, then suddenly they sent the same information. Untrustworthy and callous. My case has still not been resolved. I've given one star because though apparently powerless to properly help, at times, the client service operatives seemed to have some empathy