PLEASE. PLEASE. Do not use this company. I sent a parcel to China 36 days ago. The parcel was supposed to arrive at the receiving party within 10 - 16 days of shipment. Here we are at 36 days. I get no response when I EMail Parcel Monkey and inquire on the status of the parcel. They don't even have a published EMail address nor phone number. Luckily I paid through PayPal and I found Parcel Monkey's EMail address there. I filed a claim through Paypal and I will receive my money back. I will also post on Facebook and Twitter to never ever use this company. Please pass the word around so no one gets burned. Thank you.