I booked with parcelmonkey for shipping from the UK to Syria. The service they used was DHL. I have an account with DHL and I already know DHL will NOT ship to Syria due to the economical sanctions. I contacted parcelmonkey and asked if they really can ship to Syria and the agent said yes. I even explained to the agent about the sanctions and he confirmed they can ship to Syria. I paid and DHL driver picked up the parcel. After ten days, the shipment had no update at all when i tracked on DHL website. I phoned DHL and asked about it, they said they can not ship to Syria and they are waiting for the monkey to request the return. I phoned the monkey and asked where my shipment was and the stupid Monkey said they tried 2 times to deliver it but no one was at the address in Syria. the address i sent to was a laboratory which opens from 7am to 10pm. I asked the agent if there is any evidence they knocked the door or any photo of the door of the address they reached in Syria but he said they have evidence but they can not show it. one advice i can give to parcel monkey: If you insist to lie to your customers you need to learn how to lie because we are not that stupid to believe whatever you say. I would have appreciated if you said you did not know DHL would not ship to syria. After two lies your agent made, you charged me around £15 for return from your warehouse in UK to my address in UK. you also charged me 3 times more for shipping out. you charged me £87.68 for Syria while the shipping cost to Lebanon (next to Syria) was £28. so i paid you £102 for nothing. what i got in return was two stupid lies and damaged parcel. When i complained you said you need picture of the broken items. Why dont you offer picture of the address in Syria if you say you knocked the door twice while DHL the carrier admitted the shipment never left the uk