I've been using parcelmonkey for several years - July 2019 is the earliest entry on my account page. I just sent a box of easter confectionary to some relatives - the box was of very good quality and in new condition. Internally it was stuffed with bubble wrap and the brown paper that Amazon use with their boxes. On delivery the box was so squashed that both sides of the box had burst open, one ripping the box staples that joined it together. Clearly DPD has put something very heavy on it - even though the box was light itself. Laughably I choose to pay extra for DPD over ParcelForce as I thought that they were suppossed to be more reliable! The contents were all broken. OK - so I cannot claim for the confectionary as they list this on their exclusion list (it seems that most things are nowadays). But I am apparently not even entitled to a refund of the carriage - as the parcel was delivered and so they deem that "the service was provided although the parcel was damaged". So it seems that I cannot now expect that any parcel I send is not to be mistreated and abused, as that is what has clearly happened here. A great attitude and a great way to loose customers. What a joke.