TLDR: Always pay by credit card to protect against any of Parcelmonkey’s scams and volatile terms and conditions. This way if the service is not as described, your credit card company can open a case against them to recover your funds. Don’t be fooled by their ‘you agreed to our t&c’s’ waffle - if their terms are dubious, they will not be upheld in court. They charged me ~£18 to send roller skates to Europe. The skates got held up in UK customs with no attempts made to contact the buyer or sender. The skates were then bizarrely sent to Parcekmonkey. They didn’t go via Parcelmonkey depot, they went directly from me, so I don’t know why this was required at all, certainly not an eco-friendly service or company. Then it became obvious why it goes via them - they then charged me an additional £14 to have the skates posted to me under the reason “Dear Sir/Madam, Your item has been returned to us because the recipient refused to pay customs duty.” This was a lie that was later admitted - they made no attempt to contact the buyer or myself and I know this as it was my phone number provided to customs. Anyway, no refund given by parcel monkey for either the initial parcel where no delivery or contact attempts were made, or for the subsequent charge to return the item to me. And by the way they limited my response time to have the item returned to me to 21 days - at which point they would ‘dispose’ of the item - I.e. sell it themselves on their eBay account. My advice to ANYONE thinking of using this company is to pay by Credit Card because you’re really going to need the added protection that comes with using one when dealing with corrupt, scamming companies such as Parcel Monkey. ~£30+ to have some skates sit at UK customs and then returned to me 3.5 weeks later. Official complaint made to Navin Ramiah (MD) at head office, which I won’t expect a reply to - not once did my complaints and messages get acknowledged by management, so there’ll be a Subject Access Request to follow. Probably going to have to go small claims court if the credit card company don’t successfully chargeback, but I will out of principle. Dreadful support staff also.