I refuse to believe any of the positive reviews on here are genuine. Do not use this company if you want things actually delivered, any customer service, and your bank account to be dipped into on spurious claims of breaches of terms and conditions. They have taken £170 recently from my card claiming the parcel was bigger than we described which is completely false. We use the same boxes all the time and weighed using our proper scales purchased for this. Customer service is appalling and non existent. One package arrived damaged with the box ripped in half. Literally looked like it had been in the zoo as a playtoy for the animals. We had to replace the item and deliver personally costing us several hundred pounds. They didn't honour the insurance and refused to even reund the delivery cost. They are truly awful