Do not use this company!! Awful! My shipment got crushed even though I went over and above to make sure it wouldn’t get damaged. Fair enough, it was parcel force who delivered it but you cannot contact them directly, it has to be parcel monkey. There is no phone number to call and no email. The only way is through there online messaging service. Which is an absolute joke. I have be going back and forward for nearly 4 weeks trying to get it sorted. Eventually they have agreed to pay for the damaged goods (that I paid an extra insurance for) but they are saying they won’t refund me the shipping costs, as they fulfilled their service!?!? By crushing my parcel??? I think not.... They are admitting liability for crushing the parcel, yet saying they carried out the service!!! And expecting me to pay the shipping costs for the new parcel again. Madness DO NOT USE. You’ve been warned.