This is one of the worst logistics platforms that I have ever used in my 10 years of service in e-commerce. There is a lack of updates and lack of service recovery combined with multiple failed pickup attempts. I have suffered a delay of an urgent import shipment for 10 days and there seems to be no initiative from support staff for prompt updates. Our client has had to wait 3 days, after office hours for multiple pick ups that never happen. This has caused lots of stress for our operations team who has to apologize to our client without support from Parcel Money. Absolute waste of our manpower and embarrassment of our company.