Absoulutely awful customer experience. Having shipped a few packages through Parcel Monkey, each time is more troublesome. Either customs issues, or the measurements/weight. My last package, I was charged an extra £35 because the weight was declared as 6.6KG, when all I shipped was a pair of glasses (weighed at 1.5KG!!) Customer services are awful also, it is as though they just copy and paste the reply, asking me to send pictures of the parcel, when, I sent that weeks ago, so of course the parcel is now disposed as my friend did not keep it. Therefore, they do not even acknowledge that I no longer have the parcel, and and will not help whatsoever. Overall, you are so much better of going direct through reputable couriers, the pricing is literally the same. I have seen several other reviews like mine, so if I were you, just go to a reputable courier and do it direct, rather than this 3rd party awful service.