I am absolutely appalled at Parcel Monkey who has messaged to say they have destroyed the 4 parcels which I have shipped through them (paying circa $300) from the US and intended for the UK. In their brief communication, Parcel Monkey state that I have inaccurately completed the customs declaration and since the parcels contain cigars they have destroyed the parcels! They then followed up with a link to their Terms & Conditions - las if anyone truly reads through all the Ts&Cs! Firstly, I have committed no crime nor am I transporting illegal goods. The parcels have not yet left US Shores and so they can simply be returned to sender if indeed they don't want to ship the contents of my parcels internationally. Secondly, I have made the declaration that any customs charges applicable to my parcels in the UK will be paid. Finally, they have no right to "destroy" my personal goods before writing to me to obtain clarification. Clearly I am not convinced that they have destroyed the items as they have provided no evidence or proof despite me explicitly requesting this - they have in fact completely ignored this part of my communication in their response. Needless to say I will not sit back and accept this. If they do not locate my items and either ship back to sender; or ship to the intended address, I will without prejudice take legal action against them. They have provided no evidence that the parcels have been destroyed and I will be escalating this matter externally unless they recover the parcels and return to sender. The evidence they provide must show both the time and date to verify that this was not done after I raised an issue. In the interest of an amicable solution, I hope that they recover my parcels and either return to sender, or ship to intended address. This is absolutely disgraceful. I will keep this thread posted on what happens next...