WARNING DO NOT USE. Sent a parcel on next day delivery, a return item, it was collected a day late as they did not show up withing their own allocated timeslot. Chased my refund two weeks later to find the parcel was still in the DHL warehouse. Advised twice that they would reattempt delivery but they did not they returned the package stating that the business had closed down. This is untrue as I sent a friend to the address who took pictures. Requested a refund plus requested to claim the insurance for the cost of the items which I can no longer return as it is out of the returns date. Every message ignored. Do not use this company or DHL the service is an absolute disgrace.