Dishonest, they lost my parcel and tried to say it was returned to me. Firstly no reason provide, no signature proof of delivery- I was at work when they claimed to have returned without any reasoning. For months we went round and round in circles as they have been lying all along, my parcel was insured I paid a premium of £40 to insure which is pure rip off as they don't insure you simple take you money. They have no call centres instead you send multiple emails, takes days if not weeks to reply, every time its a new person replying- poor customer service infact zero customer service, they are liars and have the audacity to blame customer. I paid for a service and they failed to delivery my package and have lost my item, the tracking number proves this as they don't have a record of delivery or return. AVOID THIS COMPANY, I have read multiple reviews all the same- they need to take this seriously and pay me for my item instead of shifting the blame onto me. They delayed for months then tried to say its been too long, what a joke- having provided all the info they required they then give the same reason stating it was redelivered such a weak response you accepted responsibility waste my time to provide evidence then tell it was returned. Its day light robbery- customers cannot do anything as they simple have no respect nor do they value customers, sale of good and service act 1984 haven't even refunded for the service which they charged me for in full Paid for £1000 insurance- means nothing DO NOT SURE PARCELMONKEY, INSURANCE IS A SCAM- THEY LOSE YOUR PARCELS AND DISHONEST AND BLAME CUSTOMERS- WHY WOULD YOU RETURN AN ITEM WITHOUT REASONING- NO PROOF OF RETURN, COMPLETE JOKER- SCAM