Avoid like the plague - I had a disability scooter parcelled by a customer there were 2 parcels within weight and dimensions when the courier came to their property to collect they were told that Parcelforce don’t collect electrical items? The mobility scooter was never collected and they took my money obviously in advance and now these people are faceless and I can’t get a refund - They claim EXACTLY the same service as Parcelforce this is a lie because when I contacted Parcelforce with regards to the parcel failing to be collected by Parcelforce they told me your contract is with Parcelmonkey not us so take it up with them? Total Rip Off - Don’t Get Scammed