Avoid this company. I am only reading these negative reviews AFTER getting scammed. Going by what I read here, I got off easy. They charged me extra the following week claiming my parcel exceeded the dimensions I declared. They say they passed on the costs from UPS. I do not believe them. It was the manufacturer's box and I deliberated added about 1cm to height, width and depth and about 1kg to the actual weight since it did not cost more to do so. I think I have used them before. must have been about a decade as I cannot remember what I used them for. I think it was an unpleasant experience too. I have asked my bank to dispute the charge. I do believe it is a fraudulent company. Avoid them.