I sent a parcel to my 5 year old nephew on 24/11/22 and paid £37.64. Parcel was to be delivered on the 6th of December, 2022 at the latest. Parcel Monkey mixed up delivery providers by initially stating that the parcel was to be delivered by DPD when in fact it was UPS. I used the UPS Link I was provided to pay for Customs but there was nothing to pay even though I was asked to pay using the UPS link. By this point, I was in Canada (23/12/22) and I then contacted UPS Canada directly and they confirmed it was the exact same parcel which was supposedly to be delivered by DPD. I asked them to update the delivery address and email address (since my sister moved in the almost 1 month it took to deliver the parcel), still no contact was made to my sister. UPS told me that any change/update needed to come from Aramex (yet another company in this transaction) who were the sender on file and someone declared a higher value for the goods. I contacted Parcel Monkey to let them know what I was told by UPS and they proceeded to tell me that my parcel would be destroyed. My property was destroyed when the mistake was from Parcel Monkey and their partners. Could have just taken the gift myself.