Writing from the parcel recipient point of view. Living in Germany, order placed with UK company that sells beauty stuff worldwide at reasonable prices (whatever reasonable in that line of goods means :-) Anyway, got mail advice of dispatch from the beauty folks the day after placing the order, together with Trakpak (aka parcel monkey) tracking number. It is normal enough having to wait 24 h before tracking data are brought uptodate. However, even after 3 days status was still "received electronic advice by ...". After 6 days still same status, got on to seller and wanted explanation of situation. Not surprisingly their helpdesk had no clue either but wanted me to come back if the parcel was not delivered within 3 days. I thought to myself, hell, any parcel sent by British PostOffice service is here deliverd at my door within 3 - 5 days and at any time I (the customer who had paid through Paypal at the time of order placement) knows the whereabouts . I thought what sort of establishment is this parcel monkey company, and also what sort of gain is it to anybody employing them with the risk of sooner or later losing customers ? My parcel arrived safely, and I was lucky to be at home at the time of delivery. Tracking never updated until delivery had been made. My seller got so anxious to inquire about the parcel status, because they had been told it could not be delivered because nobody was at home. Hilarious when somebody tells you such a story, but my own sense of humour got somewhat stretched. The decent customer, who has no doubt as to the quality of goods ordered, but has to fear carrier deficiency from beginning to end thinks what? Never again, sorry and all.