The fact that they are maybe a little cheaper than the rest, doesn't mean that they don't have to deliver the service you pay for! We moved from one country to another and hired their services to send some boxes. the day they have to come to pick them up they didn't come, and they didn't contact us at all to let us know. We have to waste a whole day waiting for them.. We tried to contact them but it was impossible. We sent them many messages in the only way we could, through their website. They didn't reply at all, and next day, they didn't come! We were flying the day after and it was a very stressful situation. We send them messages again, and the only thing they did was copying and pasting a text from their website, so basically they ignored us.. Thankfully a friend of us made us the huge favour of taking all the boxes and taking them to his place, so we needed to change the pick up address. We asked them and of course it took them couple of days to reply, and they said we couldn't do that because the price may change. UNBELIEVABLE! So they don't do their job, and they don't give us any solution whatsoever! We had to cancel the order, and do the whole thing again. We ask them for a compensation for all the inconvenience, for our time, our friend's time, the gas of his car (this was in London, so distances are really long), etc.. They ignored us once again and never replied to our complaints. The best thing, is that on top of it, when the boxes came, one of them, a plastic one, which I bought for 16£, came broken.... VERY frustrating, this companies which offer services for cheaper, think that they can treat you like you don't have any rights and ignore you.. Aaaaand now they send me a message saying that our boxes were heavier (I doubt it because we weighted them all before sending), and they took 28£ from my account!!!