I sent a parcel with Parcel Monkey and before booking I did a search on their restricted items for console table to ensure this was not on their list and thankfully nothing was flagged, I paid extra insurance to ensure my parcel was fully covered in case of damage. I heard from my customer that unfortunately the console table had been severely damaged so I pit a claim in and low and behold they are saying the item is not covered!! apparently they do not cover 'tables' yet this is not a 'table' and worse still this did not flag up as restricted. I paid nearly £40 for this to be sent to my customer and now I may have to pay out over £100 in compensation! I will be going to the office of fair trading as this is obviously some kind of scam to ensure items are not flagged as restricted enticing the customer to pay for a service they clearly aren't going to get. Shame on you!