My experience with Parcel Monkey has been awful. Trying to ship an item from UK to Abu Dhabi. Has been 3 weeks now and nothing. The courrier they used (DPD) only picked up one of two boxes and Parcel Monkey took two weeks to finally get the other collected. Then they had it returned to sender. Parcel Monkey staff don't care at all. Insincere apologies via a messenger chat room is all you get. No telephone number to speak to someone. They don't answer your questions. They also go to lengths to explain that they are not the service provider and so cannot be blamed yet the courier will not deal with me directly because Parcel Monkey is their customer not me. Terrible experience. Never again.