No tracking available and they failed to anything after collection until I contacted to them on 7.10.16 to ask what was happening. Then there was some progress (it was xray scanned). Then nothing again and NOT delivered. Contacted parcel monkey via online chat - they claimed to enquire with the courier and that they had no update and then cut off the chat response. They claim not to have a telephone number for enquiries. Pathetic. If I had known they had such bad reviews earlier from others I would not have used. Still waiting for update and given their customer service and literally monkey like dont care attitude it is likley a worse review will follow. they seem to be genuinely monkeys by name and monkeys by nature