Terrible Experience. Terrible experience with this company. I sent a pair of mountain bike rims off using UPS from Nottingham to Essex, with two tyres included in the packing. The original fee after I paid for extra insurance was £26.62 which I was happy to pay. Ten days later an additional charge has gone out of my account to Parcel Monkey for £174.35!? To be clear here, I added accurate dimensions and weight to the item I sent off, but nothing can justify this extra cost which I am seemingly powerless to stop going out of my account. Contacting the company directly seems to be useless, I'm not sure what there is I can do, but hopefully if you're reading this it will dissuade you from every using using this firm, because it seems to me they're stealing money from their customers, and a quick search online tells me I'm not the only one. AVOID!!!!