I sent an international parcel via Parcel Monkey, a few days later I was sent an email saying that the parcel was going to be returned to me as, 'it's contents are in contravention of our Terms and Conditions', and I would be charged an extra £5 for the return. They could not give any explanation of why it did not comply, when challenged. It transpired that Parcel Monkey had issued the wrong tracking number to the couriers they had used and the couriers rejected the parcel because of this, not because the parcel had a problem. A trawl around various consumer websites shows that other people appear to have experienced similar problems with Parcel Monkey. When pushed they only wanted to offer a partial refund. Avoid this incompetent bunch of cowboys.