tem delayed (adress went lost/distorted while handling the parcel from one courier to another) and badly damaged and they will not pay for it ( I could not check the parcel on time as I was travelling when it was arrived late!). Also pick up was delayed as they did not bother to com to my flat but just asked concierge. when I asked to escalate the issue (at the end they were late and they damaged the parcel) this was the answer Good Afternoon, As you have raised a dispute against the decision made therefore it was an escalation. Unfortunately our decision against your claim will not change.