I have used this service a couple of times - but I won’t again. It is very stressful, you have an easier booking process but then if there are any questions after there is zero service and if you were direct with the carrier you would have the tracking number and could query, My recent booking was Cali to Ireland - which went from Cali to Chicago with FedEx and then (found out after) DHL international- but the 5 day service is now 10 days and no updates other than delivered in Chicago. Parcel Monkey keep saying they have raised the query but never get back to you. Total disaster and stressful and pointless