1 star just because easy to use their comparing site... but after I paid £ 28 for a small parcel expressdelivery from UK to Sweden and got confirmation of it, parcel label NEVER arrived... so, panicked as it should be next day collection... and sent message about it and they simple cancelled and offered refund... when I accepted the refund their message was simple 'OK, the accounts will deal with it', nothing about sorry we messed up so immediate refund as a minimum standard... very disappointed, if I do not chase them for the label then how long I would wait for the NOTHING??? I ended up to go directly to the courier service prover website and ordered delivery through them, label emailed instantly, so hopefully it will be on it's way...