This company is fine if you don't need something to be delivered in any hurry or don't mind your items being at a much higher chance of being lost, since it's dealing with third-party companies as well. There is a reason it is so cheap after all. I recently decided to use them since I needed to ship about 60 pounds, 2 duffle bags, and personal goods overseas. I paid for the shipping insurance also. After about a week or so, I got a message from the company saying with no empathy whatsoever, unfortunately, we regret that your packages have been lost... and that was it, nothing else. I had to reach out several times to get any more information. Only after, did they say they would file a claim for me to UPS. I waited about 2 weeks then reached out again. Once more, only when I reached out to them did they now tell me I had to file the claim myself. In the fine print, it does state claims must be filed within 5 days of any issue, damages, lost items etc. So this is obviously past that time frame, wondering why would they lie AND not reach out to me for those 5 days. Most likely so they would not have to pay out the money to refund and reconcile for the lost packages' value, which everything is well over $1,000. Why pay for the insurance if they will not do anything, literally, if something happens? I am still trying with UPS directly but now I know you do pay for what you get and I will not be using this service any longer, no matter how cheap they quote you for prices to ship anything. I would much rather just pay the airlines extra to bring with me personally. Again, if you are shipping things that you can afford to take a much bigger risk with "lost" packages then it's fine for the money you save compared to directly with couriers but if it is anything of importance, please do not use this service trust me. If they can lose 2 duffle bags over 60 pounds, I am sure they will lose a small box if you decide to use them, and what's just as bad is that they do not seem to care a t - a l l