Terrible service. Sent 2 parcels to Spain 3 weeks ago which seem to have gone astray. Tracking details have been incomplete, incorrect & inconsistent. I cannot get any information from Parcel Monkey. They simply dish out messages with platitudes & just say that they are awaiting details from the courier (DPD). They have now been awaiting for 2 weeks. I don't believe a word they tell me. Wish I had never used this company. They seem like a load of crooks! I did read good reviews on Trust Pilot. I suspect they direct purposely chosen satisfied customers there.