I spent $55.24 to ship a package from New York to Rio de Janeiro which contained a book as a gift. The package was shipped on 11 March with full customs documentation that listed the address, telephone number and Brazilian tax ID for the recipient. The package was returned on 16 April (the recipient was never contacted by either Parcel Monkey nor customs). As of 10 June, I have still not received back the package and am out the shipping cost plus the cost of the book inside the package: total loss $75.24. I've contacted Parcel Monkey several times via their customer support and the response is automated gibberish. It was my first time using Parcel Monkey and I won't be using them again. Beware! No customer support if there is a problem.