I booked a collection service to pick up goods I had bought on eBay. The item should have been. Collected on Tuesday and the sender waited in all day only for the parcel not be picked up. I contacted Parcelmonkey via their live chat system (thats a total lie, it took over an hour to reply!) and was "told" that the job was re booked for Thursday. I was not asked if that was convenient, I was just told. On Thursday the sender contacted me to say Hermes had collected the parcel ( though I had specified DX when booking) and then about 3 hours later I was contacted again to say DX had also turned up to pick up the parcel. I contacted Parcel monkey to ask what was going on and who actually had the parcel and they implied that I was mislead and they had nothing to do with Hermes. I pointed out that it was highly unlikely that a courier would turn up at a random house where there just happened to be a parcel for me and know my name and address! This seemed to confuse the Parcelmonkey operative( different one replying to each message) and this time I got a vague apology. I again asked who what where and when ref the parcel and was met by silence, no comment or reply. Then on Saturday I was informed from the sender that Hermes had just delivered the parcel they had picked up from him back to him!!! At this point I asked him to send it via Royal Mail and will now have to waste time getting a refund from Parcel monkey. Summing up never ever under any circumstances use these amateurs, either use a courier direct or use Royal Mail