I had a very bad experience with Parcel Monkey my first try out. I had a retailer who buys bulk from us and wanted to see if we could get lower cost shipping (we are in US). Besides a terrible website I couldn't select sufficient insurance. The package was shipped via FedEx (they subcontracted) and was lost in route after the first sorting facility. I had several discussion with their "chat service" and it was always we'll raise the issue. It shipped March 9 2017 and on April 3 2017 they said the only thing I could do is snail mail a complaint (no e-mail available). I will did this but no response as of May 1st 2017. This experience has been terrible and my UK customer was not happy either. I have talked with FedEx and they agree they would cover the cost of goods but Parcel Monkey must make the claim and they won't communicate. I'm out $275 in product plus shipping and they won't respond to the e-mail or chats beyond canned responses. No phone number if available. I ship 100's of packages a month and several large packages a week to retailers. Never had such a problem with UPS, FedEx, USPS . .. DO NOT USE THIS SERVICE. very disappointed Ken F Reply